Question 1

What kinds of companies do you work with?

Accepted Answer

Ops-heavy businesses where manual work is scaling faster than headcount, usually 10 to 50 people. Field services, agencies, commerce, professional services. The common thread: disconnected systems and someone retyping data between them.

Question 2

What does an engagement look like?

Accepted Answer

Most start with a focused audit or automation project with a defined scope. Many clients stop after the build. Some keep us on retainer to maintain and extend the layer as the business changes.

Question 3

How is this different from hiring a developer?

Accepted Answer

A developer wires two APIs and moves on. We build for operations: what happens when it fails at 6 PM, who owns it, how exceptions get handled, and what changes when you swap a tool in six months.

Question 4

How long does a typical project take?

Accepted Answer

A focused project usually lands in two to six weeks depending on scope. We deploy incrementally, so you see working pieces early.

Question 5

Do you replace our existing tools?

Accepted Answer

No. We connect them. The point is to make what you already have work together without a person in the middle.

Question 6

Where are you based?

Accepted Answer

Ottawa. Most discovery work starts remote; onsite time depends on the audit.

Question 7

Do you set up Claude, ChatGPT, Gemini, or Cursor?

Accepted Answer

Yes. A lot of teams bought seats and never got past chat. We set up projects, skills, and the connections into Slack, email, CRM, and files, then automate the handoffs those tools still leave to people.

Question 8

What tools do you automate with?

Accepted Answer

Whatever you already pay for. Common stack: Claude, ChatGPT, Gemini, Cursor, n8n, Zapier, Make, Slack, HubSpot, QuickBooks, Shopify. We do not ask you to rip and replace the system of record.